Conversation is key
We love to talk. We want to learn about your goals and objectives and what you want your online presence to do for you. We want to understand what you have in mind in order to figure out if, and how, we can help you. It’s important to us that we understand fully what you want to achieve — not everyone needs a website and we certainly won’t sell you something you don’t need.
We keep things simple.
Really, really simple. We explain what we’re doing every step of the way and we do not use jargon. We know not everyone is a web expert and so we communicate in a way that you’re comfortable with decisions we’re making. And if you’re not, just tell us — it’s never a problem. If there are features you want that we think aren’t appropriate, we’ll do our best to explain why. As a point of principle we don’t build websites that have super-funky navigation, non-standard layouts or eye-burstingly busy screens. We’re all about communication, and getting your message over to your customers in the most effective manner.
We always have a plan.
We’ve been working on the web for more than a decade, so we know what works and what doesn’t. At the project start we agree timelines and the services we provide so you know what you’re getting, and when. There’s no hidden costs. At all.
We only use tried and tested software.
We use globally recognised software and professionally constructed layouts to form the basis of your website. We adapt the layout to accommodate your colours and branding and help you get the right content in there.
This is how we roll
We’ve worked hard to establish a reputation for delivering high quality work and excellence customer service. We want to maintain this so from the outset we really try and understand your goals. We do this because we want to be confident that we can deliver the outcome that you want.
Often though, simply talking with clients can help flesh out ideas and we can then make some informed decisions about what it is you want. We call this the art of the possible. This is really useful because it allows us to build a picture of what you’re trying to achieve.
‘I’ll know what I want when I see it.’
Occasionally we do have clients who don’t have a clear, fixed idea of what they need, but they tell us they’ll know it when they see it. That’s great, because we’ll know it when you show us too. We suggest you have a browse on the Internet to find some quality websites you like the look of, then send us that list. That really helps us.
‘Can you just…?’
Our standard process is to gather as much information as possible to create a working version of your website which we can talk through. From this baseline we’ll do two rounds of reviews to make sure we incorporate all the changes you want before we release it into the wild.
You give me money, I’ll give you creative.
We’re happy to provide advice and provide comment when asked nicely, but just as you don’t work for free – neither do we.
I’ll start when the check clears.
We ask for a 25% deposit before production work commences, once the specification, scope and price have been confirmed.
Time is money. More time is more money.
You know, we don’t play hardball and a quick tweak here and there won’t hurt anyone, but, if you need some root canal work on your website we’ll be happy to agree a scope and price with you so we both know what we’ll get. If there’s a significant change to the agreed scope we’ll be happy to cost that up for you. We wouldn’t charge for an extra page, inserting an image or making that bit there green instead of pink, we’re thinking more along the lines of, ‘can you add a custom widget to do X, Y and Z’?
I’ll listen to you. You listen to me.
We’ll accommodate as many of your desires, whims and fancies as we can. There are limits though. If we feel some of your design choices will impact the quality or effectiveness of your website, we will tell you and explain why and, where appropriate, suggest an alternative.
You tell me what you want, I’ll tell you what you need.
Sometimes these are not the same thing. As techies we’ll probably tell you there are a few ways to solve a particular problem. We’ll explain what they are and we’ll help you choose the appropriate solution. Note, the appropriate solution. It might not be Rolls Royce, but it achieve the outcome you want.
You want me to be on time, I want you to be on time.
Typically when we first meet clients we try and get a feel for when the website or app needs to go live on the Internet. We agree what needs to be done and we agree a timeline for key milestones. We try our darnedest to stick to ours, and we’d appreciate if you could do the same. If you send us the information we requested 8 weeks ago the day before you want the website to go live, it might not happen!
If you want something that’s been done before, use that.
We see no reason to reinvent the wheel. If there is a piece of functionality you need we’ll try and find a solution that’s already built, tried, tested and ready to go. It’s usually quicker this way.
If you want your way, you have to pay. If you don’t pay, I have final say.
Sometimes we help people out on a pro bono basis. Charities, individuals, organisations. If there’s a genuine need and we can genuinely help, we’ll do our best in the time available.
Now, let’s create something great together.
The inspiration for this page was taken from the excellent daily something blog.