About me, and how I roll.
“Alone we can do so little; together we can do so much.” – Helen Keller
I like that you’re interested in finding out more about me and how I work, because I’ve grafted to create a reputation for high quality work and bostin’ customer service. The principles on this page guide how I work, and I hope these work for you too. Get in touch if you have any questions.
Conversation is key.
Believe me, I can jabber on with the best of them. I want to learn about your goals and objectives and what you want to achieve online because once I understand what you have in mind, I can figure out if, and how, I can help.
We start small and iterate.
I’ll gather enough information to build a mockup of your website, then we review that together and agree what needs to change to get us to version 1.
We’ll then have two further iterations to get it right before we go live on t’Internet.
Hmm… you sure about that?
If any of your design choices affect website usability we’ll need to fix them first. We must design for your users first and that means everyone else in the world apart from you. If there’s an alternative way to do the same thing, rest assured I’ll find it.
I use the best tools for the job.
I’ll only use tools and software which I know can do the job. I build websites with WordPress and use apps like Google Analytics, GTMetrix and PageSpeed to test, test, test what I build. Your managed service is hosted on industry leading infrastructure and I monitor your website 24/7.
I won’t reinvent the wheel.
If there is a feature you want that’s already been built before, and it works, we’ll use that. As a result it’ll cheaper for you and less complex for me.
I keep it simple.
I worry about DNS, caching and web security so you don’t have to. Yes, I am a techno-nerd but I can also communicate in plain English, especially when there’s a decision to be made. I don’t use jargon, piffle-paffle or made-up words which make you feel like you’re in the Matrix.
I pay attention to content.
Together we’ll craft content that’s crisp, clear and optimised for all users, even your nan. I check what I write with HemingwayApp and Grammarly, so your users will get your message loud and clear. If we need quality pics I’ll use Pexels and Unsplash. I’m quite particular about content…
Time is money. More time is more money.
I won’t charge for an extra page, inserting an image or making that bit there a darker shade of green, but, if we’re into ‘I need a custom widget that does A, B then C’ territory then you’ll need to pay for that. You don’t work for free, nor do I. I take pride in what I do, and I got to great pains to do it properly. That’s what you’re paying for.
I work to a fixed price so you know what you’re getting but in the rare circumstance you want something that’s not included as standard, I charge £60 per hour. We’ll agree the cost before I start that extra bit.
There’s no hidden costs.
I’ll start when the cheque clears.
You’ll pay a 25% deposit when we agree the design, pages and content you want, because that shows we’re both serious about making this thing work.